A database configuration issue caused some writes to fail. It has been corrected, and agent responses and dashboard saves have been working normally since 2:30 PM PT. This incident is now resolved and steps are being actioned to mitigate for the future.
Resolved
A database configuration issue caused some writes to fail. It has been corrected, and agent responses and dashboard saves have been working normally since 2:30 PM PT. This incident is now resolved and steps are being actioned to mitigate for the future.
Investigating
Some customers may see agent threads finish without a response, or errors when saving changes in the Sazabi dashboard or API. Log ingestion and log search are not affected. The team has identified the cause and is applying a fix.
